What Information We Collect and Why
When you create an account, we collect your name, email address, date of birth, and a government-issued ID for identity verification — a standard step required before any withdrawal is processed, including cashouts to PayPal, Venmo, or your Play+ prepaid card. During normal account activity we
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also log your device type, IP address, browser session data, and the payment method you used for each transaction. This helps us detect unusual login attempts and keep your wallet secure. If you contact support via live chat, that conversation is stored and tied to your
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account record so we can follow up accurately. We collect location signals to confirm that access aligns with state law, since availability depends on local law and eligible states. We do not collect Social Security numbers beyond what identity-verification law requires, and we do not store
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full debit-card or bank-account numbers on our servers. Payment rails like PayPal handle their own credential storage under their own privacy frameworks. You can review what we hold by submitting a data-access request through your account settings at any time.
Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.